About 311…

You can call 311 (or use the 311 website or the 311 phone app) for building-related complaints.


CALLS
311 calls
 should be directed by the agent on the phone to the “healthy homes” program of the “mental health and hygiene” department.


WEBSITE
The 311 website has a set of subcategories after you choose to Make a Complaint, and select Your Home as the main category:
nyc.gov

If your complaint deals with indoor air quality though, you’ll notice that there’s no subcategory there for it in the dropdown menu. However, there’s a different section of the site that does have it. On that webpage, click here:

IAQ


APP
Here’s a link to a short description about the 311 app.

Advertisements